Services

How to manage
your technologies
today?

We all notice it in our daily use. On the one hand, IT is becoming more intuitive and simpler. On the other hand, the underlying technologies and their management have generally become much more complex.

Depending on whether you choose Uptime ICT’s ‘Consultancy’ or ‘Managed Services’ formula, you can entrust us with all or part of the support and/or management of your ICT environment – on site or in the cloud – with quality guarantees and response times in line with the market. This gives your organisation more time and space to examine and determine how digital transformation will strengthen your business.

Today, the focus is less on operational support and more on the real added value we can offer to ensure the optimal performance of your business.

Consultancy

You can entrust us with your missions in a modular way:

  • – Broad scope: you decide which of your systems or technologies will be supported by Uptime ITC. This can change during the collaboration;
  • – Type of services: you decide which types of services offered by Uptime ICT you want to use (installation of HW, and/or SW infrastructures, configuration, upgrades, migrations, deployments, repairs, audits, troubleshooting, POC, cyber-attacks, …). This can change during the collaboration & according to your needs.

Consultancy can be an interesting solution when you need extra help; you control your technologies and your budget (calculated according to the services, either in fixed price project mode, or in “Time&Material” management, or by outsourcing our consultants to your team).

We are committed to reaching the expected level of service and response times from the outset of the collaboration.

Managed Services

You can entrust us with the monthly management of some or all of your systems or technologies. This fixed assignment is predetermined and defined together.

– Scope: the scope of the systems and technologies supported by Uptime ICT is fixed. We set the objectives together and work on a daily basis to meet them;

– Type of services: a fixed mutualised monthly fee covers the requested technologies, as well as the Service Level Manager (SLM) in charge of the monitoring, communication, planning and billing for your contract. There are then 3 types of “managed” services:

 

– curative services are requested by the customer following an incident and respect a Service Level Agreement (SLA) with 4 levels of priority (from P1 (within 2 hours) to P4 (Next Business Week));

– adaptive services are used for “changes” (updates, patching, migrations, coaching, …);

– preventive services are used to perform regular health checks to avoid incidents, to monitor your HW and SW infrastructure, to check that your sites and applications are operational, etc.;

– These curative, adaptive and preventive services are provided by members of our team dedicated to the mission.

We take full responsibility for the management and monitoring of your systems. We are responsible for your installations within the framework of our agreements and the scope agreed together.

We are committed to reaching the expected level of service, team availability and performance from the outset of the collaboration.

Your strategic
advantage

You can always count on our high quality service:

– Our team is organised to serve you and to intervene from 8 a.m. to 6 p.m. on weekdays up to 24/7, depending on your needs;

– You don’t have to worry about sick leave or annual leave. Our engineers are always available;

– Our response times to your questions are guaranteed by the SLA, to ensure an optimal response according to the urgency of each situation:

– curative services are requested by the customer following an incident and respect a Service Level Agreement (SLA) with 4 levels of priority (from P1 (within 2 hours) to P4 (Next Business Week));

– adaptive services are used for “changes” (updates, patching, migrations, coaching…);

– preventive services are used to perform regular health checks to avoid incidents, to monitor your HW and SW infrastructure, to check that your sites and applications are operational … ;

– Our engineers are active in hundreds of other environments every day. We share this experience with you and help your teams grow. This vast experience is a rich source of knowledge that adds value to your own IT environment;

– Our range of knowledge and certified Level 2 and 3 specialists is unmatched;

– Every action taken is recorded and documented. You always have an online overview of what was done, when, by whom and why.

Speed, accuracy and efficiency are essential in ICT, especially in the case of disasters.

By choosing the Uptime ICT team and the right service level agreements, you always have the best specialists in the right place, with 24/7 availability.